T’s and C’s and Care Guide

Thank you for visiting my online shop.

By placing an order you agree to be bound by and accept these terms and conditions. These sale terms do not affect your statutory rights which cannot be waived or limited by contract.

Care and Free Mending Service:

All products: please gentle hand wash using soap liquid and/or fabric conditioner, dry naturally; light iron under a cloth if needed. No steam apart from linen backing on cushions. Refer to each product for specific instructions.

Free mending service – if any one of my products need mending over it’s lifetime, I’m here to help – I have a selection of all yarns used, and can make a stitch weave (darning) repair if needed. All products are handmade by me and will of course have tiny imperfections in the cloth – however, it is easy to catch a thread on woven fabrics so do contact me if you need help or have any questions. 

Product Descriptions:

I have taken care to ensure accurate descriptions for each product. Colours of products may vary on different screens, although I have tried to describe each one using simple colour terms, display of colours may not be entirely accurate. As I make everything by hand, be aware that these products are unique, and slight variations in size, texture, colour will be present.

You can email carolyn@carolynabbott.co.uk or call UK 07904 546294 for any questions.

Monday to Friday 9 – 5pm

Buying:

All products offered on the website are subject to availability. On completing your order you will receive an email to confirm receipt and details of your order. If I have sold listed products, I will email you separately with an estimated delivery time for a new product, as each product is handmade and on a short run. This will depend on our suppliers if we need to order more yarn, for example. Always here to help if we cannot provide what is depicted, on a special order basis, and prices will normally stay the same for similar products.

Commissions:

If you wish to make a commission, for something specific, and different to products you have seen on the website, the costing and pricing will have to be agreed by email and not conducted as a purchase through the website. A deposit for materials will be asked for before starting any new commission, with the agreed final amount settled on completion of the commission. Contact me by email as listed on contact page or above.

Prices/Payment:

All prices are in UK (£) and currently shipping is free within the UK. Please email for alternative postage which will depend on the weight of the product/s selected and country.

Accepting major debit cards via Stripe, or bank transfer (BACS) or PayPal on the website checkout. I can email payment links if you are making separate enquiries by email eg special orders, commissions. Online security is paramount. I, Carolyn Abbott Textiles, do not retain or have access to any customer credit information.

Delivery:

I do keep stock updated and will try and put an ‘out of stock’ notice on products as I may only make 3 – 4 of each item. Allow 3 – 5 days for standard delivery. If I am making to order, and am waiting for supplies, I will personally email you, and discuss timings, before purchase, or if for any reason I cannot fulfil your order.  If local, I can deliver by hand and will email to arrange that.

Returns & Exchanges:

I would prefer to exchange a product, but if you are not satisfied, I would refund you. Ideally a refund will only take place if the product is returned, at the expense of the customer, in the condition it was received, 14 days after postal receipt. Refund would be for the total originally paid, not including return postage. Exchanges and refunds are much easier dealt with in person so do email if you have any queries.